Refund policy
30-Day Return Policy
At PlayFesta, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.
You have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in the same condition you received it.
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The product must be in its original packaging.
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Proof of purchase or order confirmation must be provided.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Items damaged due to misuse
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Products returned after the 30-day return window
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
Return Shipping
PlayFesta offers free returns within 30 days, meaning customers will not be charged return shipping fees for eligible returns.
How to Request a Return
To start a return, please contact us at:
Include your order number and reason for return.